This Privacy Policy describes how Samodel LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.maisonfare.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Changes to This Privacy Policy
1.1 Updates. We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
2. Website visitors
2.1 Collection. Like most website operators, maisonfare.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. maisonfare.com’s purpose in collecting non-personally identifying information is to better understand how maisonfare.com’s visitors use its website. From time to time, maisonfare.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
maisonfare.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses. maisonfare.com does not use IP addresses to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.
3. 3rd Party Host
3.1 Hosts/Hosters. We operate both a Webflow website and a Shopify store. Depending on which service you use, your data may be processed under Webflow’s or Shopify’s (hosts’) infrastructure.
Our hosts will only process your data to the extent necessary to fulfill its service obligations and follow our instructions regarding this data.
3.2 Webflow. Parts of the website are hosted by an external service provider, Webflow Inc. (hereinafter “Webflow”). Further information on Webflow's privacy policy can be found at the following link: https://webflow.com/legal/privacy
The personal data collected on this website is stored on Webflow’s servers. This may include, but is not limited to, IP addresses, meta and communication data, web page accesses and other data generated via a website.
3.3 Shopify. Further information on Shopify’s privacy policy can be found at the following link: https://www.shopify.com/legal/privacy
4. Gathering of personally-identifying information
4.1 Submitted Information. Certain visitors to maisonfare.com choose to interact with maisonfare.com in ways that require maisonfare.com to gather personally-identifying information. The amount and type of information that maisonfare.com gathers depends on the nature of the interaction. Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
- Information about your preferences in order to personalize your experience on the website (e.g. whether you have a stand mixer or not).
- Testimonials or reviews of our products
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
4.2 Collection and Disclosure. In each case, maisonfare.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with maisonfare.com. maisonfare.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities, like making a purchase or customizing their experience across devices.
4.3 Third Party Collection. Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify or Webflow.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
5. Use of personal information
5.1 How We Use Your Personal Information:
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating With You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. If you are a registered user of a maisonfare.com website and have supplied your email address, maisonfare.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with maisonfare.com and our products.
6. Processing personal information
6.1 Legal Grounds. We rely on one or more of the following processing conditions:
- our legitimate interests in the effective delivery of information and services to you;
- explicit consent that you have given;
- legal obligations.
7. Retention of personal information & Access to Data
7.1 Retention. We will retain your personal information on our systems only for as long as we need to, for the success of Maison Fare. We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information from our live systems. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request.
7.2 Access. You have the right to request a copy of the information we hold about you.
If you would like a copy of some or all your personal information, or you would like to request deletion of your account and associated data, please email privacy@maisonfare.com
8. Rights in relation to your information
8.1 Your Rights. You may have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to:
- request a copy of personal information we hold about you;
- ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information (for information on deletion from archives, see the “Retention of personal information” section);
- object to our processing of your personal information; and/or
- withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).
- ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
8.2 Exercise. If you would like to exercise these rights or understand if these rights apply to you, please follow the instructions at the end of this Privacy statement.
9. Disclosure of Personal Information
9.1 How We Disclose Personal Information:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify and Webflow, to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
9.2 Previous Disclosure. We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above
Category:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients:
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
9.3 Previous Sharing. We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
Category:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients:
- Business and marketing partners
9.4 User Generated Content. The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
10. Third parties
Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a 3rd-party website, please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to the websites listed at the beginning of this document.
The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. When you visit other websites, even when you click on a link posted on maisonfare.com, you should read their own privacy policies.
11. Aggregated statistics
Maisonfare.com may collect statistics about the behavior of visitors to its websites. However, maisonfare.com does not disclose personally-identifying information other than as described in this policy.
We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online services. You can learn about Google’s practices by going to https://policies.google.com/privacy/google-partners and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
12. Cookies
Like many websites, we use Cookies on our Site.
Information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We also use cookies to personalize your experience on the website, such as changing our baking instructions based on whether you have a stand mixer or not.
For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. Some cookies on our website may come from third parties mentioned elsewhere in this privacy policy, such as, but not limited to, Shopify, Webflow, Meta, or Google.